Prosoft provides clients with the option to outsource their Oracle EBS and database support requirements by offering various remote support services or onsite resources that are able to resolve issues on critical systems quickly. Mitigating the financial and HR associated risks by allowing Prosoft to assume the responsibility of managing and maintaining hardware, network and storage systems, to allow for peace of mind and therefore allow your business to focus on other operational matters.
We offer an end-to-end service and have expertise across the entire Oracle portfolio, including infrastructure, applications, database, OS, hardware and services. Our proven support methodology bundled with ITIL tools and techniques will help meet your business and operational service level agreements while also enhancing and streamlining your existing business operations.
With our remote administration and support services, you can deploy fixed price operational management services into your IT infrastructure. Our service level based contracts ship with service guarantees, allowing you the peace of mind required to refocus your attentions from operational to business objectives. We offer a single point, reputable and cost-effective solution for all the remote management of daily operational aspects of hardware, operating system, database administration and support.
Prosoft managed services have some key features:
- 24×7 monitoring and support of database and applications.
- Helpdesk systems for users to track their incidents, requests and issues.
- Easily traceable Change Management and Configuration Management system built on ITIL principles.
- Onsite Service/Project Delivery manager to ensure compliance to business needs and customer satisfaction.
- Diversified team of technical, functional, architects, database administrators, system administrators and engineers help you leverage all technical aspects of the environment.
- Hosting, Hardware Management, Rack and Power Management, Storage and Operating System Management with our partners
- Leave the day-to-day support of your Infrastructure, Oracle Application and Oracle Database Management to our team as you continue working on the next important business agenda.
- Let Prosoft’s team of experts handle your database & applications & infrastructure maintenance and support, freeing your internal IT teams to focus on innovation and furthering business goals.